Upgrading technology to create a competitive edge
Emdeon is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers and patients in the U.S. healthcare system. In order to maintain its competitive edge in the marketplace and gain efficiencies, Emdeon implemented the IntelliJet™ Printing System from Pitney Bowes for advanced, full-color statement printing technology.
Challenge
Patients want accurate, easy-to-understand information; providers need fast, efficient systems that also meet HIPAA privacy requirements. By connecting information intelligently and making key administrative processes easier, Emdeon attempts to simplify the business of healthcare for everyone. However, the company knows it needs to continually improve services in order to maintain its status as an industry leader.
Solution
Emdeon chose to implement the IntelliJet Printing System for advanced, full-color statement printing technology. "Our statement printing facility was updated with three IntelliJet roll-fed systems that can efficiently print full-color, eye-catching statements quickly and easily to provide greater printing flexibility and more customization," explains Eaton.
Emdeon is able to print patient statements in their entirety quickly and easily in a single print run at full production speed. As a result of having shifted their workflow from cut-sheet to roll-fed, they have increased mail finishing efficiency by 15-percent and can now assemble as many as 185,000 documents per inserter in a single shift. Production Intelligence® software, allows Emdeon to optimize workflow while gaining a real-time, end-to-end view of the entire process, right down to the integrity of each mailpiece.
Read complete story.
Benefits
- Enhanced ability to add timely, relevant messages to engage customers using greater personalization and highlight color
- Streamlined workflow to increase in operational efficiency
- Reduced cost and storage space of pre-printed forms
- Increased level of quality and integrity
- Lowered postage costs postage discounts from the United States Postal Service® (USPS)
- Confident SLA achievement